Speedau Terms
& Conditions

Welcome to Speedau. These Terms & Conditions (hereinafter referred to as "the Agreement", "these Terms", or "T&C") govern the relationship between Speedau (hereinafter "the Company", "we", "us", or "our") and any individual who accesses, registers, or uses any part of the Speedau platform, including but not limited to the online casino, live dealer games, sportsbook, and promotional services available at speedau.cam (hereinafter "the Platform" or "the Website").

By creating an account, accessing the Platform, or placing any wager or bet, you (hereinafter "the User", "you", or "your") unconditionally agree to be bound by these Terms in their entirety. If you do not agree with any part of these Terms, you must cease using the Platform immediately and close your account.

These Terms should be read in conjunction with our Privacy Policy and Responsible Gambling Policy, both of which form an integral part of the overall agreement between you and Speedau.

For the purposes of these Terms, the following definitions shall apply:

• "Account" means the registered user account created on the Platform, uniquely identified by the User's credentials.
• "Balance" means the aggregate of Real Money Balance and any Bonus Balance held in your Account at any given time.
• "Bonus Balance" means funds credited to your Account as part of a promotional offer, subject to applicable wagering requirements before withdrawal.
• "Real Money Balance" means funds deposited by you via a supported payment method, net of any applicable fees, that are available for wagering and withdrawal.
• "Wager" or "Bet" means any stake placed on a game outcome, sports event, or other betting market offered on the Platform.
• "KYC" means Know Your Customer, the identity and address verification process required under applicable regulations.
• "Platform" means the Speedau website at speedau.cam and all associated services, applications, and interfaces.
• "Prohibited Jurisdiction" means any territory in which access to or use of the Platform is restricted or prohibited under applicable law.
• "MYR" / "RM" means Malaysian Ringgit, the default currency for accounts registered by Malaysian residents.
• "Wagering Requirement" means the number of times a bonus amount must be staked before it becomes eligible for withdrawal.

To be eligible to register and maintain an Account with Speedau, you must satisfy all of the following conditions at all times:

• You are at least 21 years of age.
• You have full legal capacity to enter into a binding agreement under the laws of your jurisdiction.
• You are not a resident of, or physically located in, a Prohibited Jurisdiction at the time of accessing the Platform.
• You are acting on your own behalf and not as an agent or nominee of any third party.
• You have not previously been self-excluded from Speedau or had an Account terminated for cause.
• You are not a current employee, director, contractor, or immediate family member of an employee or director of the Company.
• You are not using the Platform in connection with any unlawful activity, including but not limited to money laundering or fraud.

The Company reserves the right to request documentary evidence of eligibility at any time, including during the KYC verification process. Failure to provide satisfactory evidence within a reasonable period may result in Account suspension or closure.

Each individual may hold only one (1) Account on the Platform. The creation of multiple accounts by the same individual — whether using different email addresses, payment methods, devices, or IP addresses — is strictly prohibited and constitutes fraud. Any duplicate accounts discovered will be closed and all associated balances may be forfeited.

4.1 — Registration Information

You warrant that all information provided during registration and thereafter is accurate, complete, and up to date. You agree to notify Speedau promptly of any material changes to your registered details. The Company accepts no liability for losses arising from your failure to maintain current and accurate account information.

4.2 — Account Security

You are solely responsible for maintaining the confidentiality of your login credentials. You must not share your username, password, or any two-factor authentication codes with any third party. Any activity conducted through your Account while logged in with your credentials will be treated as authorised activity by you, irrespective of whether you personally conducted it.

4.3 — KYC Verification

The Company is required to verify the identity of all account holders prior to processing withdrawal requests above certain thresholds, or at any time at our discretion. Accepted KYC documents include a valid Malaysian NRIC (MyKad), Passport, or Driver's Licence, together with proof of residential address (utility bill or bank statement dated within 3 months). Failure to complete KYC to our satisfaction may result in withdrawal delays or account restrictions.

Speedau supports a range of payment methods suited to Malaysian players. All deposits must be made from a payment method held in your own name. Third-party deposits are strictly prohibited and will result in account suspension pending investigation.

All deposits are credited to your Account in Malaysian Ringgit (MYR) at the prevailing exchange rate for non-MYR payment methods. Speedau does not charge deposit fees, though your payment provider may levy their own transaction charges.

6.1 — General Conditions

Withdrawals will only be processed to a payment method registered in the same name as the Account holder. The Company applies a minimum withdrawal amount of RM 50 per transaction. Withdrawal requests submitted before the completion of KYC verification will be held pending identity confirmation.

6.2 — Processing Times

Speedau targets a withdrawal processing time of under three (3) minutes for e-wallet and DuitNow transfers following approval. Bank transfer withdrawals may take up to one (1) business day depending on the receiving institution. The Company bears no liability for delays caused by the recipient bank or payment provider.

6.3 — Withdrawal Restrictions

The Company may delay or decline a withdrawal request in the following circumstances:

• KYC documentation has not been submitted or verified.
• There is an outstanding wagering requirement on bonus funds in the Account.
• The Company has reasonable grounds to suspect fraudulent activity, money laundering, or a breach of these Terms.
• A chargeback or payment dispute is pending on the Account.

6.4 — Dormant Accounts

An Account will be classified as dormant if there has been no login activity for a continuous period of twelve (12) months. A monthly administration fee of RM 10 (or the equivalent remaining balance, whichever is lower) may be applied to dormant accounts following written notice to the registered email address.

Speedau offers various promotional incentives from time to time, including welcome bonuses, reload bonuses, cashback offers, and free spins. All promotions are subject to the following general conditions, as well as any specific terms published alongside each individual offer.

7.1 — Wagering Requirements

Unless stated otherwise, all bonus funds are subject to a wagering requirement before they may be withdrawn. The specific wagering multiplier will be stated in the applicable promotion terms. Wagering contribution rates vary by game type: slots typically contribute 100%, while live dealer games and certain table games may contribute at a reduced rate.

7.2 — Bonus Abuse

The Company reserves the right to void bonus winnings and close accounts where it has reasonable grounds to believe that a User has engaged in bonus abuse, including but not limited to: creating multiple accounts to claim the same promotion, exploiting promotional terms through low-risk betting strategies, or coordinating with other players to abuse a promotion.

7.3 — Expiry

Bonus funds that are not utilised within the period specified in the individual promotion terms will expire automatically. The Company is not obligated to reinstate expired bonuses.

All wagers placed on the Platform are subject to the specific rules of each game or market. By placing a bet, you confirm that you understand and accept the applicable rules.

8.1 — Finality of Results

Game results and bet outcomes are determined by certified Random Number Generator (RNG) software and live game outcomes respectively. All results are final once confirmed. The Company does not reverse results on the basis of player disagreement with outcomes unless a verifiable technical malfunction is established.

8.2 — Technical Malfunctions

In the event of a software or connectivity malfunction that affects a game or bet, the Company reserves the right to void the affected wager and return the staked amount to the player's Account. No claim for anticipated winnings arising from a malfunctioning game will be entertained.

8.3 — Sportsbook Integrity

Speedau reserves the right to void any bet where there is evidence that the odds were materially mispriced due to a human or technical error, or where the outcome of the relevant event has been the subject of match-fixing or integrity concerns reported by a recognised sporting body.

8.4 — Maximum Payout Limits

Individual game and event maximum payout limits apply and are displayed within the relevant game interface or betting market. Winnings exceeding applicable maximum limits will be capped at the stated maximum.

The following conduct is strictly prohibited on the Platform and may result in immediate account closure, forfeiture of all balances, and referral to relevant law enforcement authorities:

• Registering or attempting to register more than one Account.
• Providing false, misleading, or fraudulent information during registration or KYC.
• Using the Platform while physically located in a Prohibited Jurisdiction.
• Engaging in, facilitating, or attempting to facilitate money laundering through the Platform.
• Using software, bots, scripts, or other automated tools to interact with the Platform in a manner not intended for human users.
• Exploiting software bugs, glitches, or pricing errors for financial gain.
• Colluding with other players in live dealer or multiplayer games.
• Using another person's payment method to fund your Account.
• Engaging in aggressive, abusive, or threatening behaviour towards Speedau staff or other players.
• Allowing a third party to access or operate your Account on your behalf.

Speedau is firmly committed to the promotion of responsible gambling. We provide a range of tools to help users manage their gaming activity, all of which are accessible directly from your Account settings.

10.1 — Available Tools

• Deposit Limits: Daily, weekly, and monthly deposit limits may be set and take effect immediately.
• Loss Limits: Caps on net losses over a defined period.
• Session Time Limits: Automatic session termination after a specified duration.
• Reality Checks: On-screen notifications at timed intervals displaying your session duration and net position.
• Self-Exclusion: Temporary (minimum 6 weeks) or permanent exclusion from the Platform.
• Cool-Off Periods: Short-term account pauses of 24 hours to 30 days.

For independent support and counselling, we recommend contacting the following organisations (text-only, not clickable links): Talian Kasih: 15999 (Malaysia national helpline); GamCare (international gambling support organisation). For more details on our responsible gambling tools and commitments, please visit our Responsible Gambling page.

All content on the Platform, including but not limited to text, graphics, logos, game assets, software code, interface designs, and data compilations, is the proprietary intellectual property of Speedau or its licensors and is protected by applicable intellectual property laws.

You are granted a limited, non-exclusive, non-transferable, revocable licence to access and use the Platform for personal, non-commercial entertainment purposes only. This licence does not extend to reproducing, distributing, publicly displaying, reverse-engineering, or creating derivative works from any Platform content without the prior written consent of the Company.

Any unauthorised use of the Platform's intellectual property constitutes a material breach of these Terms and may give rise to civil and/or criminal liability.

To the maximum extent permitted by applicable law, Speedau, its directors, officers, employees, and licensors shall not be liable for any indirect, incidental, consequential, special, or punitive damages arising out of or in connection with your use of the Platform, including but not limited to loss of profits, loss of data, or loss of opportunity.

The Company's total aggregate liability to any User in respect of all claims arising out of or in connection with these Terms shall not exceed the total amount deposited by that User during the twelve (12) months preceding the event giving rise to the claim.

The Platform is provided on an "as is" and "as available" basis. The Company makes no warranty that the Platform will be uninterrupted, error-free, or free of viruses or other harmful components. Scheduled and emergency maintenance may affect Platform availability from time to time.

13.1 — Termination by the User

You may close your Account at any time by contacting Speedau customer support via live chat or email. Upon closure, any Real Money Balance net of outstanding wagering requirements will be refunded to your verified payment method within five (5) business days, subject to completion of any pending KYC requirements.

13.2 — Termination by the Company

The Company reserves the right to suspend or permanently close your Account with immediate effect and without prior notice where there is evidence or reasonable suspicion of: a material breach of these Terms; fraudulent activity; money laundering; identity fraud; abuse of promotions; or conduct detrimental to the integrity of the Platform or other users.

In the event of termination for cause, the Company reserves the right to withhold any Balance pending investigation. Where a Balance is legitimately owed following investigation, it will be returned to the User's verified payment method.

These Terms shall be governed by and construed in accordance with the applicable laws of the jurisdiction in which the Company is incorporated and holds its gaming licence. Any dispute arising out of or in connection with these Terms shall first be subject to good-faith negotiation between the parties.

If a dispute cannot be resolved through negotiation within thirty (30) days, either party may refer the matter to binding arbitration in accordance with the rules of a recognised arbitration body. The language of arbitration proceedings shall be English.

For Malaysian players, you may also contact Speedau's dedicated customer support team at [email protected] to raise a formal complaint. We aim to respond to all formal complaints within five (5) business days.

The Company reserves the right to amend, update, or replace these Terms at any time. Where a material change is made, we will notify registered users via the email address on file and/or by prominent notice on the Platform at least fourteen (14) days prior to the changes taking effect, unless a shorter notice period is required by applicable law or regulatory obligation.

Your continued use of the Platform following the effective date of any amendments constitutes your acceptance of the revised Terms. If you do not agree with the amended Terms, you must close your Account before the effective date.

The most current version of these Terms is always available at speedau.cam/terms-conditions. We recommend you review this page periodically.

If you have any questions, concerns, or complaints relating to these Terms & Conditions, please reach out to us through the following channels:

• Live Chat: Available 24/7 via the Platform — typical response time under 5 minutes.
• Email: [email protected] (plain text — not a clickable link; response within 5 business hours)

When contacting us regarding a specific account matter, please include your registered username and a clear description of your query. For formal complaints, please mark your email subject line as "Formal Complaint" to ensure prioritised routing to our compliance team.